People hate to be put on hold. There, we said it – but if you have to do it, do it well. There is absolutely no reason not to entertain, inform or sell to those that are waiting. After all, they did call. So, you must make the best of the situation.
There is strategy, art and finesse to making your on-hold message work for you! ECCS is one of the leading on-hold / IVR message producers in America. We know how to make it interesting, fun and effective. We have produced hundreds of on-hold messages for leading retailers, entertainment and corporate customers all across the U.S. Our on-hold voice over talent have the experience to deliver your marketing and on-hold messages to your customers and keep your customers engaged. Eric Chase Creative Services can call in or upload your voice on hold/IVR message with your current MOH system, or your voice-on-hold files can be sent via MP3, WAV, AIF, FTP or whatever your system requires. And Eric Chase can produce your on-hold message with or without music using one of several licensed music libraries.
Eric Case voiceovers specializes in MOH (Message on Hold), IVR (Interactive Voice Response), ACD (Automatic Call Distributor), In-Store Messaging, Voice Prompts, Automated Attendant, Public Address Announcements, and anything telephony related to voice on hold. A skilled voice talent with over 25 years of experience, Eric Chase Creative Services will project the professional image your company deserves.
Full, rich production, great music with flawless timing are essential elements and we have the methods. Need a great script? Our team can make your message perfect! Check out our samples, then call or email ECCS for a free consultation. We’ll make being on hold work for you – not against you
As Promotion Manager for Channel 55 The Tube, I have had the opportunity to work with Eric Chase for the past 5 years. Our projects always demand tremendous range and versatility, and Eric consistently gives us great performances. From drama to comedy, Eric works to give us the perfect cut.
Eric’s professionalism and high standards make working with him a pleasure and I would highly recommend him for future productions.
Keith Brown, Promotions Manager, KTBU Channel 55 The Tube
As a video producer and editor, I find that the quality of my productions rises 200% when I add an Eric Chase soundtrack. His unique talent of blending music, sound effects, and an incredible voice always pushes my program to a higher level. He gives any production instant credibility!
I have also found that Eric’s work inspires me to create video that matches the high quality of the audio that he delivers. In my opinion, he is quite simply the best at providing ready-to-go voice-over and soundtrack services.
Curt Miller, President, Curt Miller Productions, Inc.
Eric Chase is best known for lending his edgy voice to younger skewing stations all across the country so to hear that Eric is the image voice of a Smooth Jazz station may surprise you. A little over a year ago we were looking for a new station voice and we found that nine out of ten voices were virtually indistinguishable from one another. The one in ten that stood out was Eric Chase. We became the first Smooth Jazz station to use Eric but, I’m sure we wont’ be the last. He is easily able to adapt to whatever we need. I just send him scripts and let him do his thing. Give him a shot, you’ll be happy!
Steve Striker, Assistant P.D. & Production Director, WVMV Smooth Jazz V98.7 Detroit MI
We have been working with Eric Chase Creative Services for four years now and are always happy with the results. Our CEO tends to react to business very suddenly which often results in massive changes with impossibly short notice. Eric has consistently responded to everything demanded of him in a timely and thorough fashion. He has done everything we’ve ever asked of him and done it well.
In an industry where deadlines are crucial and people constantly have to work “under the gun”, Eric has defined grace under pressure. The product is always good and it always gets on the air as it’s supposed to. I never worry about our radio advertising knowing that Eric is on the job.
Mike Doyle, Advertising Manager, K&G Men's Superstores, Atlanta, GA
We have ALWAYS relied on the unlimited talents of Eric to not only create a “commercial” but to create and maintain an image of what our clubs represent. With over 5 very different concepts we are always amazed but never surprised that Eric continues to out do himself EVERY TIME! In the nightclub business competition can be relentless but the high energy, fun, cutting edge spots Eric produces are largely responsible for our huge promotions and continued growth in the industry. Sometimes with very little input from us, Eric comes up with 60 seconds of pure genius. Eric’s talent is something that EVERY business should tap into without delay. While at my previous company, we had a strong relationship for over 9 years and plan to continue that now I’m with Venture Quest.
Victor Jones, Director of Marketing and Advertising, Venture Quest Management
I work in the casino entertainment industry in a very competitive market. In the past five years I’ve worked with Eric, I have given him almost impossible deadlines (enough to make an entire ad agency go bald). When others tell me “there’s not enough lead time”, Eric Chase asks me ‘where does it need to go.’
I always receive an immediate response and a high quality product whether it’s a :30 TV or a :60 Radio script. I get a fully produced finished product with no change necessary. I can always count on Eric to get the job done and on the air with sometimes very little lead time.
I can dream it up one day and have it on the air the next. I always stay one step ahead of the competition with the service I receive from Eric Chase.
Chris Wade, Director of Advertising and Entertainment, Sam's Town Hotel and Casino
Thank you so much Eric, I can’t tell you how good it makes me feel, when I hear your production & voiceover for Martini Bar. You were Cafe Iguana’s “radio image” in Miami for so long, it just sounds right.
Just before we opened, a junior partner managed to convince my investors, that we didn’t need radio, in fact, his “crowd” was so cool, that radio would hurt us, and that he could fill Martini Bar with his cell phone. I was quite bemused, I wasn’t surprised at him, I was surprised at the investors for believing him. So after reminding my partners that none of them had ever owned a 7mil a year store, let alone 5 of them, I agreed to give him 3 weeks.
The sales were, 35K, 31K and then 28K. This is where my real problems started. At this point, the investors thought they had backed a loser, and pulled all financing, including the 50K that I had budgeted for the first month’s radio. They had lost complete confidence in me and in the project. I put up the cash, you produced the spot, and we did 90K last week. We’re in a vertical climb. I think the store will level off in the 120 – 150K range.
Bottom line, if anyone ever doubts the power of good production and voiceover, show them this, and give them my number.
Joe Delanie, Managing Partner, Martini Bar Miami
I’ve had the pleasure of working with Eric Chase and his company for over 10 years. He has the ability to take your thoughts and make them real through true ‘Theatre of the Mind’. I’ve worked with several different creative companies, but I always come back to Eric’s ability. There’s none better out there for both talent and client service.
Clyde Callicott, Director of Marketing, Isleta Casino Resort, Albuquerque, New Mexico
We don’t ask for much. It’s gotta be great, it’s gotta get done fast and it’s gotta be on budget. Not one out of three – all three! ECCS always understands this and delivers.
We don’t consider Eric’s company as a ‘vendor’ we consider it a resource. The versatility and flexibility that he exhibits has kept him our “go-to audio” guy for over fifteen years.
Doug Mattice, Another Off The Wall Production, Inc.
For more than 20 years, I’ve worked closely with Eric Chase on projects ranging from corporate and political communications to local, regional and national advertising to internationally-broadcast network radio programming. In many instances, my work with him has won awards, but in EVERY instance, my work with him has yielded effective and successful results for my clients and my company.
Eric’s production capabilities are unparalleled, as is his ability to interpret a script. And his techniques in post production are innovative so much so that the end result always stands out from the clutter, regardless of the presentation venue.
Eric is a production genius to be sure, but for me he’s far more than that. I consider him my creative partner.
Herb Holland, President, C&E Communications, Corporate and Political Creative Consulting
Eric Chase is one of the most talented voices in our industry. Our clients feel that Eric understands their business and knows what it takes to create an outstanding radio spot that increases sales for them. We have used Eric for 16 years and he has helped take our company to a new level in radio.
Patrick Henry, President, Patrick Henry Creative Promotions, Inc.
The Eric Chase signature sound ideas move product, then, what comes out on air is product that sells!
From radio to television, San Francisco to Boston, Eric Chase had developed and delivered quality production protocol and a BIG SOUND. He has the unique ability to direct talent for optimum performance, mentor others in his audio professional quality standards, and create sound ideas that cut through clutter.
Eric Chase Creative Services was developed to provide a production discipline and consistent quality sound that has been heard for years and continues, today, in the Men’s Warehouse and Six Flags/AstroWorld national advertising campaigns.
Major accounts depend on Eric Chase to consistently produce AND deliver the highest quality professional production all over the country. Shouldn’t you!?
Rick Candea, Director of Event and Presentation, Houston Livestock Show and Rodeo
ECCS has played a big part in the success of Triangle Entertainment including our latest venture. Eric has proven himself to be very dependable, timely, professional and most of all CREATIVE! Additionally, one of the most unique traits of ECCS is client Loyalty. I never have to worry about ECCS developing commercials for competitors in the same market (like most production companies do). I like the fact that Eric Chase really is genuinely concerned about your business and will do anything possible to help market and promote and incorporate your ideas. Eric is honestly the Best kept secret in town. I would never go into battle in any market in the country without the services of ECCS on my team!
An important thing to remember is that you have a lot you want to say in a 60 second message – let ECCS make the most out of that 60 seconds. In my opinion, no company is better suited to make your customers feel, listen, smell, taste and touch your product in just 60 seconds than Eric Chase Creative Services.