On Hold Messages / IVR
People hate to be put on hold. There, we said it – but if you have to do it, do it well. There is absolutely no reason not to entertain, inform or sell to those that are waiting. After all, they did call. So, you must make the best of the situation.
There is strategy, art and finesse to making your on-hold message work for you! ECCS is one of the leading on-hold / IVR message producers in America. We know how to make it interesting, fun and effective. We have produced hundreds of on-hold messages for leading retailers, entertainment and corporate customers all across the U.S. Our on-hold voice over talent have the experience to deliver your marketing and on-hold messages to your customers and keep your customers engaged. Eric Chase Creative Services can call in or upload your voice on hold/IVR message with your current MOH system, or your voice-on-hold files can be sent via MP3, WAV, AIF, FTP or whatever your system requires. And Eric Chase can produce your on-hold message with or without music using one of several licensed music libraries.
Eric Case voiceovers specializes in MOH (Message on Hold), IVR (Interactive Voice Response), ACD (Automatic Call Distributor), In-Store Messaging, Voice Prompts, Automated Attendant, Public Address Announcements, and anything telephony related to voice on hold. A skilled voice talent with over 25 years of experience, Eric Chase Creative Services will project the professional image your company deserves.
Full, rich production, great music with flawless timing are essential elements and we have the methods. Need a great script? Our team can make your message perfect! Check out our samples, then call or email ECCS for a free consultation. We’ll make being on hold work for you – not against you
Just before we opened, a junior partner managed to convince my investors, that we didn't need radio, in fact, his "crowd" was so cool, that radio would hurt us, and that he could fill Martini Bar with his cell phone. I was quite bemused, I wasn't surprised at him, I was surprised at the investors for believing him. So after reminding my partners that none of them had ever owned a 7mil a year store, let alone 5 of them, I agreed to give him 3 weeks.
The sales were, 35K, 31K and then 28K. This is where my real problems started. At this point, the investors thought they had backed a loser, and pulled all financing, including the 50K that I had budgeted for the first month's radio. They had lost complete confidence in me and in the project. I put up the cash, you produced the spot, and we did 90K last week. We're in a vertical climb. I think the store will level off in the 120 - 150K range.
Bottom line, if anyone ever doubts the power of good production and voiceover, show them this, and give them my number."
Managing Partner
Martini Bar Miami
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